Summary

This Privacy Policy explains how DroneHive Ltd (“we,” “us,” “our”) collects, uses, and protects your personal data when you visit dronehivelabs.com or submit forms. Our Terms & Conditions govern your use of our website and services, including quote requests. By engaging with our site or services, you agree to these policies.

1. Privacy Policy

1.1 The Data We Collect

  • Contact Information: Name, company, email, phone when you request a quote or create a HiveLink account.

  • Project Details: Location, service type, site size, and project specifications to provide accurate proposals.

  • Usage Data: IP address, browser type, pages visited, and form interactions via cookies and analytics tools.

1.2 How We Use Your Data

  • Service Delivery: To plan and execute drone missions, process reports, and communicate findings.

  • Legal Compliance: To fulfil our contractual obligations and comply with UK GDPR and PECR requirements.

  • Marketing (Opt-In Only): To send occasional newsletters if you subscribe; you may unsubscribe at any time.

1.3 Legal Basis for Processing

  • Contractual Necessity: Processing is required to fulfill your quote request and service agreement.

  • Legitimate Interests: Improving our services, website functionality, and security (balanced against your privacy rights).

  • Consent: For non-essential cookies, marketing communications, and optional data collection.

1.4 Cookies & Tracking

We use cookies to enhance site functionality and analytics. Essential cookies enable form submissions; non-essential cookies (analytics, marketing) require your consent via our cookie banner.

1.5 Data Sharing & Disclosure

  • Third-Party Processors: We share data with cloud hosting, analytics, and HiveLink platform providers under strict data-processing agreements.

  • Legal Obligations: We may disclose data to comply with legal processes or protect our rights.

1.6 Data Retention & Security

We retain your personal data for as long as necessary to provide services (typically 5 years post-project), then securely delete or anonymize it. We implement industry-standard technical and organizational controls to protect data from unauthorized access.

1.7 Your Rights

Under UK GDPR, you have the right to:

  • Access & Portability: Obtain a copy of your data.

  • Rectification & Erasure: Correct or delete inaccurate data.

  • Restriction & Objection: Limit processing or object to it.

  • Withdraw Consent: For marketing and non-essential cookies.

To exercise your rights or lodge a complaint, contact info@dronehivelabs.com or the ICO directly.

2. Terms & Conditions

2.1 Acceptance of Terms

By using dronehivelabs.com or submitting our mission form, you agree to these Terms & Conditions. If you do not agree, please do not use the site.

2.2 User Accounts & Mission Requests

  • Account Creation: A HiveLink account is created automatically upon mission request; self-registration is disabled.

  • Credentials: You’re responsible for keeping your login details confidential.

2.3 Service Quotes & Payment

  • Quotes: We provide non-binding, custom quotes based on the data you supply.

  • Payment Terms: Unless otherwise agreed, payment is due prior to starting the work.

2.4 Intellectual Property

All website content, logos, images, and deliverables are owned by DroneHive Ltd. You may not reproduce or distribute without our written permission.

2.5 Limitation of Liability

To the maximum extent permitted by law, we exclude all liability for indirect or consequential losses arising from use of our services or site.

2.6 Governing Law

These Terms and Privacy Policy are governed by English law and subject to the exclusive jurisdiction of the English courts.

Last Updated: May 2025
For questions, contact info@dronehivelabs.com.